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Copilot and AI for Government

Industries · Government

Copilot and AI for Government

Government runs on documents: briefing notes, policies, forms, correspondence and records. Microsoft 365 Copilot and custom AI agents put that information to work, in English and French.

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The Challenge

The challenge isn't whether Copilot can help government teams. It's knowing which use cases to start with, how to deploy it securely on government information, and how to bring employees along.

The Copilot Lifecycle for Government

Select a use case to see how it works.

SERVE

Service Delivery

Getting people to the right service

ADVISE

Policy & Briefing

Informing the decision

DELIVER

Programs & Operations

Keeping programs moving

PROTECT

Records & Policy

Keeping the record

SERVE

Service Request Navigation

  • Employees describe what they need in plain language and get routed to the right form or service.
  • Structured clarification asks a follow-up question when a request is ambiguous.

SERVE

Correspondence & Inquiry Responses

  • Draft first-pass responses to routine inquiries from approved content and past correspondence.
  • Draft in English or French from the same source material.

ADVISE

Briefing Note Drafting

  • Build a first draft from source documents, emails and meeting notes.
  • Analysts start from a structure, not a blank page.

ADVISE

Research & Document Summaries

  • Summarize long reports and policy documents and surface the key points.
  • Ask questions across a set of documents and get answers linked to the source.

DELIVER

Meeting Minutes & Action Tracking

  • Generate minutes and action items from Teams meetings.
  • Recap decisions for anyone who missed the meeting.

DELIVER

Procurement Document Drafting

  • Draft statements of work and requirements from templates and past documents.
  • Flag missing sections against the department's templates before review.

PROTECT

Policy & Directive Q&A

  • A Copilot Studio agent answers employee questions from the department's own policies and directives.
  • Every answer links back to the source document.

PROTECT

Records & Information Search

  • Find documents across SharePoint, Teams and Outlook with a plain language question.
  • Copilot respects existing permissions, so people only see what they can already access.

Governance first. Oversharing risks remediated and Purview controls in place before Copilot goes live.

Don't bolt AI onto your existing process. AI delivers the most value when you reimagine and redesign the process around it.

Every use case runs inside Microsoft 365, grounded in your own policies, forms and records.

Why redesign beats automation

Don't automate the process. Rethink the work.

The biggest opportunity isn't putting Copilot into today's workflow. It's asking why the workflow looks like that in the first place.

AI added to existing workflows

10–20%

Productivity improvement

AI-first process redesign

3X

Productivity improvement

Source: Boston Consulting Group, “AI-First Enterprise Operations: Reinventing the Operating System of Work” (June 2026)

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UK Government Copilot Experiment

What Copilot delivers in government

26 min
saved per user, per day
83%
adoption in the first month
82%
wouldn't go back to working without it
20,000
civil servants across 12 organisations

UK Government cross-government Microsoft 365 Copilot experiment, September to December 2024. Taiga AI baselines every use case and measures realized ROI.

Proven in practice

A bilingual AI agent that routes employees to the right IT form

Case Study · Government

A bilingual AI agent that routes employees to the right IT form

90%
Faster to find the correct form
Plain-language requests
Employees describe what they need instead of searching for a form.
Copilot StudioPower AutomateSharePoint

Canadian federal government department

Read the case study →

Solutions Behind This

AI Readiness & Strategy

Prepare your organization for secure, scalable and successful AI adoption.

Technology

Microsoft 365 CopilotMicrosoft Purview
Secure AI Foundation

A secure, governed foundation for scaling AI with confidence.

Technology

Microsoft PurviewEntra ID
AI Agent Solutions

Redesigning how work gets done with AI, automation and human expertise.

Technology

Copilot StudioMicrosoft Foundry
AI Adoption & Transformation

The people side of AI, planned and measured.

Technology

Microsoft 365 CopilotMicrosoft Teams

FAQ

Yes. The Form Recommendation agent we're building for a Canadian federal department is bilingual, serving employees in English and French.
Copilot works within your existing Microsoft 365 permissions, so it only surfaces what each user can already access. That's why we start with governance: oversharing risks remediated and Purview controls in place before Copilot goes live.
With one high-volume process where people lose time, like finding the right form or drafting routine correspondence. An AI Jumpstart takes one use case from idea to production, so you prove value before you scale.
Usually, yes. AI delivers the most value when you redesign the process around it instead of bolting it onto the existing one. Process redesign is part of how we build agents.
Adoption is planned from the start, not after launch. Our AI Adoption & Transformation and AI Training & Enablement services cover the change management and the skills.

Let's build your AI advantage.

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